Pricing
Pricing Built for Conversation Journeys - Not Minutes
Continuum is priced like the infrastructure it is, not like a transactional voice service.
While many voice AI platforms charge per minute or per call, Continuum is designed for long-running, cross-channel conversation journeys - and priced accordingly.
You are not penalized when conversations:
- Last longer
- Move across channels
- Involve follow-ups
- Touch multiple systems
Success does not increase cost unpredictably.
How Engagement Works
Continuum is licensed as a platform subscription.
- You license the Continuum platform
- Conversation journeys span voice, WhatsApp, SMS, and systems
- Usage is covered within agreed capacity bands
- Pricing scales with scope and deployment - not per interaction
This allows teams to encourage conversations, not restrict them.
What You’re Paying For
Your subscription covers:
Unlimited conversation journeys within agreed capacity
Voice-first and cross-channel orchestration
Built-in governance, auditing, and privacy controls
Platform updates and long-term support
There are no hidden usage penalties.
Deployment Models & Pricing
Pricing varies based on deployment model and scope:
- Managed SaaS - fastest to deploy
- VPC deployment - private cloud control
- On-prem deployment - maximum isolation
- Hybrid environments - flexibility across regions
All deployment models offer the same core capabilities.
What Should I Expect to Pay?
Most Continuum engagements begin in the mid five figures annually, depending on:
Deployment model
Number of conversation journeys
Integration requirements
Security and compliance needs
This reflects Continuum’s role as core infrastructure, not a usage-based tool.
Why This Model Is Different
Typical Voice AI Pricing
Per-minute or per-call billing
Costs grow as adoption succeeds
Difficult to forecast at scale
Incentivizes shorter, fragmented interactions
Continuum Pricing
- Platform-based subscription
- Predictable costs over time
- Designed for complete conversation journeys
- Built for enterprise planning
Trust Included, Not Add-On
Pricing includes:
- PII protection and redaction
- GDPR and enterprise compliance support
- Full auditability and access controls
- Secure deployment options
Trust and governance are part of the platform, not premium add-ons.
Let’s Talk About Your Use Case
The best way to understand pricing is to map it to your conversation journeys.
We’ll:
Understand how conversations flow in your business
Discuss deployment and integration needs
Outline a clear, predictable pricing structure
No pressure. No surprises.